To ensure prompt, accurate service, all returns require prior authorization by Brazos Gear Inc.’s (Brazos Gear) Customer Service Department. (Return Authorization Number or RA#)
Brazos Gear will accept returns within 30 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply). All concerns must be brought to the attention of Customer Service within 48 hours of receipt of merchandise.
If you receive a damaged shipment, please note this on the freight delivery record upon receipt of package and take pictures of the damages. Please keep all packaging and notify Customer Service immediately.
We are unable to take back products with opened packaging and used products. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, unopened. You’ll also need the receipt or proof of purchase.
Certain types of items cannot be returned, like perishable goods (such as food), custom products (such as special orders or personalized items), and personal care goods (such as camo paint or cream). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Additionally, we cannot accept returns of ammunition, primers, black powder or alternative propellent, smokeless propellent, or any similar product. Please get in touch if you have questions or concerns about your specific item.
Brazos Gear is not a warranty repair station, and we cannot accept defective merchandise returns. Defective merchandise is subject to the manufacturer’s specified warranty policy, and the manufacturer should be contacted directly for details. Additionally, we cannot accept returns on clearance items, special order merchandise or products that have been shipped to a third-party.
Our Customer Service Department will issue credit for the return following an inspection, and you will be notified via email if there are any issues or if we are unable to apply credit for the return.
Gift Cards and Clearance Sale Items
Unfortunately, we cannot accept returns on items listed as Clearance Sale or Gift Cards.
Restocking Fees:
- There will be no restocking fee if an item is returned as a result of our error, shipping errors or merchandise damaged in transit.
- All other returns are subject to a 15% restocking fee.
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Returns for items that have been drop shipped directly from the manufacturer will be assessed a 25% restocking fee and must have prior manufacturer approval.
Fulfillment Return Policy:
Once Brazos Gear Customer Service Department issues Customer an RA #, ALL customer returns are sent to Brazos Gear Inc, 723 W. University Ave, Suite 110-294, Georgetown, TX 78626. RA NUMBER MUST BE CLEARLY MARKED ON OUTSIDE & INSIDE OF PACKAGE. All returns must be packaged well enough to be protected, DO NOT return items that are not adequately packed in an acceptable shipping packaging with sufficient padding or cushioning as to prevent shipping damage. Any Items damaged in return shipment to Brazos Gear will negate any refund to Customer. It is highly recommended that Customer purchase shipping insurance on all return packages. We will gladly take back new products in original packaging in accordance with our standard return policy after you have determined which products comply with our return requirements. We are unable to accept product in opened packaging and used products. Additionally, some products may not be eligible for return. If a product is returned in unacceptable condition, we reserve the right to destroy the product or return it at the fulfillment dealer’s expense.
Shipping Charges:
Original and return shipping charges will not be refunded unless the return is the result of our error or merchandise is damaged in transit. Shipping labels will not be issued to consumers. Shipping labels cannot be issued for products classified as hazardous materials. Please contact the Customer Service Department for additional details. Brazos Gear highly recommends that Customer purchase shipping insurance on all return packages.
Returns Process:
All returns require a Brazos Gear Inc Return Authorization number (RA#) to be issued for each return. You can make a return request on our website by emailing or by calling our Customer Service Department at 737-227-1444 where we would be happy to walk you through our return process. To process a return request, please follow these easy steps:
- Call our Customer Service Department at 737-227-1444, or email to customerservice@brazosgear.com.
- Once we have processed your request, you will receive an email that contains your RA number and additional instructions on where to send the return. Our goal is to process requests by the close of business on the next business day. The Covid-19 situation may cause a slight delay.
- Once you obtain an RA number, please make sure it is clearly marked and visible on the outside, and inside, of the package. Packages that do not contain an RA number may be refused.
- Please include a copy of the original invoice and RA form sent to you via email with the package.
Should you have any questions, please feel free to call Brazos Gear Inc’s Customer Service Department at 737-227-1444 or email us at customerservice@brazosgear.com .
